+31 78 369 0535 hello@flo-group.com
  • Founded in 1994, based in Hamburg, Germany. Turnover €5BN+
  • Providing aircraft maintenance, repair, overhaul, and modification services to the aviation industry worldwide
  • Consisting of 32 companies with more than 25,500 employees
  • Serving airlines large and small, charter carriers, as well as operators of VIP aircraft

Implementation of Oracle Transportation Management as a strategic logistics system

Implementation

Managed Services

Business Drivers / Challenges

  • Highly complex legacy systems and environments
  • Three different ERP systems. Looking to standardise / simplify logistics operations with a globally deployable standard and have a single process independent of which ERP system sales orders came from.
  • Multi-modal, multi-leg operations
  • Already centralised and consolidated in many areas

Solutions

  • 24*7*365 days support
  • Supporting multiple environments of OTM and evolv applications
  • Strong knowledge base on LH Solution and maintenance with index of standards created to follow
  • Separate team for separate services: Incident Management / Problem Management
  • RUN services
  • 24/7 Alerts monitoring from automation tools and act immediately to resolve the issues arise
  • Incident management
  • Very strong problem management to reduce incident levels
  • BUILD services
  • 6 Releases per year (2-month scrum)

Results

  • Guaranteed monthly cost and level of service. Summary of incidents leading to improvements in solution usage and development, help with problem solving and management to drastically reduce incident levels. Maintaining 100% SLA after an initial service transition from implementation to Application Managed Services.