Services | Managed Services

Consulting and Advisory

Systems Implementation

Managed Services

Solution Accelerators

Is your system in the right hands?

Flo Application Managed Services provide round the clock problem solving, fire-fighting and advisory services.

Maintaining logistics systems requires a high level of expertise and the risk of reliance on individuals can make companies vulnerable. Our expertise is built on the sound practices and experience of our team who have worked closely with some of the worlds most complex supply chains.

With a dedicated centre of excellence in India and support facilities around the world, Flo offers 24-hour follow the sun support for supply chain applications. We follow an internal set of ITIL processes and with the tools at our disposal are able to monitor and prevent issues, as well as react proactively to prevent service disruption. Managed services can be provided on a short-term or project basis, longer term as an extension of your support team, or as an entirely outsourced function.

Those who chose Flo as their managed service partner gain from logistics consultants with the highest calibre of technical and functional expertise, who will work as an extension of your team whether remotely or on-sites

What to Expect:

  • ITIL Certified
  • Up to 24×7 support window
  • Support for Incident, Change, Problem and Release Management 
  • On Call Service for critical P1 issues
  • Service Windows to suit client requirements
  • Dashboards for service management and internal escalations
  • In-depth expertise available around the clock
  • A commercial framework to suit both parties
  • Competitive rates for support during business hours and out of hours
  • Processes in place to enable a flexible pool of resources to support business critical systems
  • Tools to enhance the user experience and reduce the time spent on data collection, processing and administration

Continuous Improvement of the Logistics function

Flo Managed Services, as well as providing a trusted and scalable supply chain resource, will bring additional value to your business through new methodologies, best in class solutions and tools and our mantra of continuous improvement. We will help you to extract the maximum value from your logistics function, giving you advice on improvement opportunities, best practice, systems and processes.