Supply chain and logistics leaders are facing increasing pressure to ensure their supply chains are efficient, scalable and responsive. Flo Managed Services provide round the clock problem solving, fire-fighting and advisory services.
Maintaining logistics systems requires a high level of expertise and the risk of reliance on individuals can make companies vulnerable. Our expertise is built on the sound practices and experience of our people who have worked closely with some of worlds most complex supply chains. Those who chose Flo for Managed Services gain from logistics consultants with the highest calibre of technical and functional expertise, who will work as an extension of your team whether remotely or on-site.
With our technical centre of excellence in India, and more recently the addition of an offshore support centre in the Philippines, we are able to offer 24-hour, follow the sun support, via phone and our dediicated service desk. With the tools at our disposal we are able to monitor and prevent issues, as well as reacting to your needs. We provide these services on a short-term or project basis, longer term as an extension of the logistics team, or as an entirely outsourced function.
What to expect from Flo
- ITIL Certified
- Up to 24×7 support window
- On Call Service for critical P1 issues
- Service Windows to suit client requirements
- Processes in place to enable a flexible pool of resources to support business critical systems
- Dashboards for service management and internal escalations
- In-depth expertise available around the clock
- A commercial framework to suit both parties
- Competitive rates for support during business hours and out of hours
- Tools to enhance the user experience and reduce the time spent on data collection, processing and administration
Continuous Improvement of the Logistics Function
Our Managed Services, as well as providing a trusted and scalable supply chain resource, will bring additional value to your business through new methodologies, best in class solutions and tools and our mantra of continuous improvement. We will help you to extract the maximum value from your logistics function, giving you advice on improvement opportunities, best practice, systems and processes.