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Senior Techno-Functional Consultant OTM

India

Hybrid

Senior Techno-Functional Consultant OTM

We are looking for a OTM Senior Techno-Functional Consultant to join our team, based in India. Does a OTM system hold no secrets for you and are you an Expert in this field? Are you capable of converting information and requirements into IT solutions and do you like to guide and be part of an international team? Then we are looking for you!

What will you do as a Senior Techno -Functional Consultant at Flo?

As a Senior Techno Functional Consultant within the Managed Services Team, you will become the primary contact point for a given account working within a pool of Service Support Representatives, predominantly providing OTM support to multiple major European companies.   The Managed Services team also provides support for internally developed applications as add-on services to OTM or a TMS. 

Being integral part of the team, you will be expected to receive service requests from the client and work within an agreed SLA, depending on the type of Service Request, to manage it to a successful closure.  The team works with the Key User or Super Users who provide 1st level support and any issues beyond their area of expertise would be passed to us. 

The team will also work on any minor change or enhancement requests and complete related documentation for the same – including Solution Design document, Unit Testing and any related user training/handover documentation.

As a Senior Techno -Functional Consultant you (will):

  • Overseeing client specific support contracts
  • Creating a good working relationship with clients
  • Being part of any take-on activities for clients
  • Understanding and becoming subject matter expert for all the configuration, master data etc to be supported for clients.
  • Owning all Knowledge Base and Customer specific documentation
    • Including ensuring any updates are added and the documentation is kept current and accurate
    • Ensuring it is shared with all whom it is relevant to and ensuring the wider support team are appropriately skilled and informed.
  • Spans the design, development, maintenance, testing and release of changes to the production systems
  • Investigation of trends, repeated incidents etc and managing the scheduling and implementation of resolutions to problems through the lifecycle.
  • Resolution of issues/tasks in line with meeting SLAs
  • Investigate on problem tickets to bring continuous improvement
  • Attending client and internal meetings as scheduled
  • Take principal lead on any Project work to be performed within the MS team
  • Guiding and supporting junior resources technically 

What do you need to be successful in this job?

  • 5+ years’ experience in OTM support/Implementations projects.
  • Demonstrated successful completion of multiple OTM projects.
  • Good written and verbal communication skills
  • Agility and quick learner
  • Good Analytical and problem-solving skills
  • Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities

Skills

  • OTM (Oracle Transportation Management) knowledge/experience
  • Customer Services experience
  • Ability to work flexible time zone
  • Ability to work as part of team/independently
  • Excellent English communication (written/verbal) skills
  • Excellent communication skills
  • Ability to delegate and manage
  • Make logical decisions based on workload and capacity

Desirable Skills

  • TMS (Transport Management System) knowledge/awareness
  • User Training experience
  • Logistics and Supply Chain Experience
  • Network and transport planning experience
  • Experience of working with a helpdesk tool on in a similar environment.
  • Additional Languages
  • Basic SQL knowledge
  • Knowledge of other Oracle products

Education

  • Master’s/Bachelor’s degree in IT, Computer Science, Computer Engineering (BE/MCA/BCA)

What do we offer you?

You will work in an interesting, international and quickly changing working environment in which you work together with and for renowned customers. You won’t stop learning as you join different projects and you will be given the opportunity to develop yourself, in fact, we challenge you! You will of course receive good primary and secondary employment conditions, including:

  • Work on international projects with some of Europe’s largest multinationals
  • Be part of a diverse and multicultural team
  • Learning on the job
  • The possibility to work from home
  • Fun (digital) events with your colleagues

Do you think you would be a good fit with the Flo team? Do you want to be part of an international growing company where you can make a difference? We are always looking for talented people to grow with us!

Apply

Apply now by sending your resume and a short motivation to careers@flo-group.com. We look forward to meet you! 

Want to know more about the position or Flo Group?

Get in touch

Bianca van der Zee

HR Director, Flo Group